four frogs delivers a unique solution to the three key issues of contact centres:

• High Absenteeism
• High Attrition rates
• Reduced Productivity

If you're serious about tackling these problems and giving your business considerable competitive advantage over the competition it's time you spoke to four frogs

We recognise that the team leader population of any organisation is crucial to the success of that business. Unfortunately we also identified that most team leaders had been promoted to the role from within the organisation without much coaching support.

In the drive for efficiencies Contact Centres have developed a strong performance driven culture.  And as first level of management the Team Leader population are in danger of becoming overseers or charge-hands rather than developers of people or coaches.

In 2001 four frogs was spawned and the Keystone™ coaching programmes were developed.  Our vision was clear; we wanted to develop best of breed coaching and leadership skills at Team Leader and next line management levels within Contact Centres. This in turn would have a positive effect on two of the biggest threats to the industry, absenteeism and staff attrition, and have a positive impact on profitability.